Returns
Returns
Which rules apply depends on the country your order was delivered to. Full details are in our Returns & Refund Policy.
EU, EEA, United Kingdom and Switzerland
You have a statutory right to withdraw from your purchase within 14 days of receiving the goods. Register your return in a few steps via our returns portal – all you need is your order number and the email address used for the order.
If an item is damaged, defective or delivered incorrectly, we will replace it free of charge – just email support@omdwear.com. Quality issues (e.g. fading, peeling, stitching) are covered by our 1-Year Quality Guarantee.
Personalised items (e.g. with a photo, a name or an individual design) are excluded from the right of withdrawal.
- Click “Register a return” and enter your order number and email address.
- Select the items and the reason for the return.
- Follow the instructions in the portal to send the items back.
- Once the goods have arrived and been checked, we refund you via your original payment method.
United States and all other countries
Orders delivered outside the EU, the EEA, the United Kingdom and Switzerland are final sale – we do not accept returns or exchanges for change of mind or a size that does not fit.
All items come with our 1-Year Quality Guarantee: if your item shows quality issues (e.g. fading, peeling, stitching) within 1 year of delivery, email support@omdwear.com with your order number and photos. If it arrives damaged or you received the wrong item or size, please let us know as soon as possible. We will send you a free replacement, or refund the item if a replacement is not possible.
Questions? Email us at support@omdwear.com.
