Refund policy
Returns & Refund Policy
Which rules apply to your order depends on the country it is delivered to.
1. Deliveries to the EU, the EEA, the United Kingdom and Switzerland
Right of withdrawal
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If several items from one order are delivered separately, the period starts when you receive the last item.
To exercise your right of withdrawal, you must inform us (Lrgw.marketing, owner Leon Rogowski, Esloherstr. 70, 57413 Finnentrop, Germany, email: support@omdwear.com) of your decision to withdraw from this contract by an unequivocal statement, for example by email. Please include your name and order number. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except any extra costs if you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
Please register your return via our returns portal or by email; we will then send you the return address. You must send the goods back without undue delay and no later than 14 days from the day you notified us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exception: personalised items
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, for example items with your photo, your pet, a name or other personal details you entered when ordering.
Faulty items and 1-Year Quality Guarantee
Your statutory rights for faulty goods are not affected. In addition, all items come with our 1-Year Quality Guarantee: if an item shows quality issues (e.g. fading, peeling, stitching) within 1 year of delivery, email support@omdwear.com with your order number and photos of the item and the issue, and we will replace it free of charge. If an item arrives damaged or you received the wrong item, please let us know as soon as possible – this is also covered by the guarantee.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To: Lrgw.marketing, Esloherstr. 70, 57413 Finnentrop, Germany, support@omdwear.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:
(*) Delete as appropriate.
2. Deliveries to the United States and all other countries
All sales final – no returns for change of mind
Orders delivered to the United States or to any country not listed in section 1 are final sale. We do not accept returns, refunds or exchanges for change of mind, personal taste or a size that does not fit. Please check the size chart on the product page before ordering.
1-Year Quality Guarantee: quality issues, damaged or wrong items
All items come with our 1-Year Quality Guarantee. If your item shows quality issues (e.g. fading, peeling, stitching) within 1 year of delivery, email support@omdwear.com and include:
- your order number,
- photos of the entire item and of the issue (for a wrong item: a photo of your entire order).
If your item arrives damaged in transit, or you received a different item or size than you ordered, please let us know as soon as possible so we can resolve it quickly – these cases are covered by the same 1-year guarantee.
Once we have confirmed the issue, we will send you a replacement free of charge. If a replacement is not possible, we will refund the item. You do not need to send the item back unless we ask you to.
Your statutory rights
This policy does not exclude or limit any rights you may have under mandatory consumer protection laws of your country or state. Where such laws give you a right to return an item or to another remedy, we will honour it.
3. Cancelling an order
You can cancel your order free of charge as long as we have not started processing it. Please email support@omdwear.com with your order number as soon as possible.
4. Contact
Questions about returns or refunds: support@omdwear.com. Seller: Lrgw.marketing, sole proprietorship, owner Leon Rogowski; full company details are in our Legal Notice. You are entitled to a written copy of this refund policy on request.
