FAQ
FAQ
Frequently Asked Questions – OMD Wear
Shipping & Delivery
1. How much does shipping cost?
Germany: €3.95
Austria: €6.95
Switzerland: €6.95
USA / Americas: $4.95
All other countries: €14.95
2. How long will it take to receive my order?
Delivery takes 2–5 business days within Germany, 3–7 business days to Austria and Switzerland and about 6–9 business days to the United States. As soon as your parcel has been shipped, you will receive a shipping confirmation with a tracking link by email.
3. Can I track my order?
Yes! As soon as your order has been handed over to DHL (usually the next day), you will receive an email with your tracking number.
Product
1. What are your products made of?
All our items are 100% fair and vegan. All oversized items are made of 100% organic cotton. The designs are applied using a 100% waterless process – the ink is free of heavy metals and 100% biodegradable.
2. Is there a guarantee?
Yes – all items come with our 1-Year Quality Guarantee. If your item shows quality issues (e.g. fading, peeling, stitching) within 1 year of delivery, email support@omdwear.com with your order number and photos and we will replace it free of charge.
Returns
1. What are my return rights?
Deliveries to the EU, the EEA, the United Kingdom and Switzerland: you have a statutory right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. If an item is damaged, defective or delivered incorrectly, we will replace it free of charge – just email support@omdwear.com.
Personalised items (e.g. with a photo, a name or an individual design) are excluded from the right of withdrawal.
Deliveries to the United States and all other countries: all sales are final – we do not accept returns for change of mind or a size that does not fit. Quality issues, damaged or wrong items are covered by our 1-Year Quality Guarantee and replaced free of charge – please let us know as soon as possible if an item arrives damaged or is not what you ordered.
Full details: Returns & Refund Policy.
2. How do I return an item? (EU, EEA, UK and Switzerland)
Simply use our returns portal – all you need is your order number and the email address used for the order:
1. Click the button and enter your order number and email address.
2. Select the items and the reason for the return.
3. Follow the instructions in the portal to send the items back.
Please note that you bear the direct cost of returning the goods. Keep your proof of postage until your refund has been issued.
3. Can I return several orders in one parcel?
Yes, you can return different orders together in one parcel. Please make sure all items are included and register each order in the returns portal.
4. Can I exchange items?
We currently do not offer exchanges. For deliveries to the EU, the EEA, the United Kingdom and Switzerland you can return the goods within 14 days of receipt. Once your return has arrived and been checked, we refund you via your original payment method.
Personalised items (e.g. with a photo, a name or an individual design) are excluded from the right of withdrawal.
5. Have you received my return yet?
We do not send a confirmation of receipt. You will be notified as soon as we have processed your return – this usually takes no longer than 14 days.
Orders
1. My order is defective, wrong or incomplete.
Please email support@omdwear.com. For a defective item, send photos of the entire item and of the defect; for a wrong item, send a photo of your entire order. Don't forget to include your order number.
2. I haven't received an order confirmation.
Please also check your spam folder. If you still have no confirmation after 24 hours, contact support@omdwear.com.
3. Can I cancel or change my order?
You can cancel your order as long as it is not yet being processed. Unfortunately, changes to an order that has already been placed are not possible.
4. Can I change my delivery address after ordering?
As long as your order has not been shipped yet, we can change the delivery address. Please contact support@omdwear.com.
Availability
1. Will sold-out items be available again?
Unfortunately, we cannot give an exact date. It usually takes 4–6 weeks until items are back online.
Payment
1. How secure is online payment?
Your security is our top priority. Your details are transmitted in encrypted form and processed by a certified payment provider.
Any other questions? Email us at support@omdwear.com – we'll get back to you as quickly as possible.
Your OMD Wear Team 💚
